1. Order & Shipping Support

Q: How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use that number to track your order on the courier’s website.

Q: How long does delivery take?
Delivery times vary based on your location. Typically:

• Domestic shipping: 3–7 business days

• International shipping: 7–21 business days

Q: What if my package is delayed or lost?
Please contact us with your order number. We’ll investigate with the shipping provider and assist you as quickly as possible.

2. Returns & Exchanges

Q: What is your return policy?
You can return most items within 14 days of delivery. Items must be unused and in original condition. Some products (like final sale items) may not be returnable.

Q: How do I request a return or exchange?
Send an email to returns@[yourdomain].com with your order number and reason for return. We’ll reply with instructions within 24–48 hours.

3. Payments & Refunds

Q: What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment methods based on your country.

Q: How long does it take to receive a refund?
Refunds are processed within 3–5 business days after we receive your returned item. Depending on your bank, the funds may take an additional 3–7 days to appear.

4. Account & Order Changes

Q: Can I change or cancel my order after placing it?
We process orders quickly. If you need to make changes, contact us immediately at support@[yourdomain].com. If the order hasn’t shipped, we’ll try our best to accommodate.

Q: How do I reset my password?
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password via email.

5. Product Support

Q: I received a damaged or wrong item. What should I do?
We’re sorry! Please email us within 48 hours of delivery at support@[yourdomain].com with photos of the item and packaging. We’ll resolve the issue promptly.

Q: Are your products under warranty?
Some products may include a limited warranty. Please refer to the product page or contact our team for warranty details.

6. Still Need Help?

If you couldn’t find what you were looking for, we’re here for you.

• 📧 Email Support: Your Email Here

• 📞 Phone: Your Number Here

• 🕐 Support Hours: Monday – Friday, 9:00 AM to 5:00 PM (Your Timezone)

We aim to respond to all queries within 24–48 hours (excluding weekends and holidays).